Second-level manager. Manages the activities of first-level managers and/or supervisors.

Degree of Independent Judgement

Objectives for assigned unit/area defined by upper management. Latitude to make decisions to achieve defined goals. Failure to achieve objectives will have major impact on unit and the organization.


Manages the work efforts of managers/supervisors. Responsible for hiring, firing, performance appraisals, and pay reviews. Makes decisions based on business objectives and allocated resources.

Education & Experience

Broad knowledge of the field with proven leadership skills. Typically requires a bachelor's and 10+ years of relevant experience.